Terms & Conditions

Terms and Conditions of Service

Nuove Digital Media Solutions (Nuove DMS)
Effective Date: August 2026 (Supersedes all previous policies from legacy brands including DS Design, Snake Services, and Bacchus Digital Solutions).

Welcome to Nuove Digital Media Solutions (“Nuove DMS”). These Terms and Conditions govern all digital media, web architecture, hosting, physical printing, procurement, and consulting services provided by us. By placing an order, approving a design, or commissioning a project, you agree to be bound by the terms outlined below.

1. General Provisions & Variations

  • Policy Updates: Nuove DMS reserves the right to amend, add, or alter contractual clauses and website content at any time without prior notice. Any material updates will be clearly published on our official website notice board.
  • Compliance: We strictly operate in full compliance with UK Consumer Rights legislation, the Sale of Goods Act, and applicable European data protection frameworks.

2. On-Site Operations & Travel Expenses

  • Remote Standard: To maintain competitive pricing, the vast majority of our technical development, layout editing, and design generation is conducted remotely at our own premises.
  • On-Site Callout Charges: While we deploy technical contractors across the UK and internationally, all physical site visits, physical consultations, and on-site training sessions are subject to distinct, transparent hourly or daily call-out fees.
  • Promotional Exclusions: Promotional discounts or introductory offers apply strictly to our remote studio hours. If a promotional package requires on-site installation, physical support, or on-site deployment, standard callout and contractor travel fees will be invoiced additionally.

3. Project Timelines & Scheduling

  • Completion Targets: Nuove DMS aims to complete all creative and digital projects as efficiently as possible. Estimated timescales provided during discovery phases are targets; complex developmental milestones or delayed client asset provisions may extend project delivery dates.

4. Financial Terms, Invoicing & Late Fees

  • Payment Methods: We accept payment via secure Online Bank Transfer (BACS), Cheque, Direct Debit, or immediate credit/debit card processing through our integrated online payment gateways.
  • Invoicing Terms: Standard project and service invoices carry strict 30-day payment terms from the date of issuance, unless upfront milestone payment structures are explicitly agreed upon in a specific Statement of Work.
  • Late Payment Penalties: Failure to settle an invoice within the designated 30-day window will result in an automatic statutory late fee percentage of 1% per month applied to the remaining balance.
  • Legal Action Recovery: Continued non-payment or refusal to settle outstanding balances will result in the immediate initiation of legal debt collection or court proceedings. All associated legal fees, court costs, and administrative recovery expenses will be legally passed onto the client in addition to the original invoice total.
  • Price Adjustments: Nuove DMS reserves the right to alter its general service baseline pricing at any moment without prior notice to reflect fluctuating distributor software licenses, material logistics, or trade printing costs.

5. Web Hosting, Domains & System Compatibility

  • Recurring Billing: Monthly or annual recurring fees for custom website domain names, secure hosting packages, and cloud maintenance are subject to market adjustments.
  • Pro-Rata Maintenance Deductions: Maintenance retainers are billed based on project scope. Nuove DMS operates under a transparent, fair-billing policy: if no system updates, optimization checks, or design support hours are utilized or required within a billing cycle, charges will be waived or credited against your next active invoice.
  • Operating System Compatibility: While we design using modern, universal web and media standards, Nuove DMS cannot guarantee that legacy digital formats or local files will open or render perfectly on highly outdated, customized, or niche client operating systems. If a file completely fails to function due to format errors, a refund or replacement file will be issued upon technical review and verification of purchase.

6. E-Commerce, Apparel & Business Supply Fulfilment

(Formerly applicable to online store sales channels).

  • Supplier Limitations & Quality Guarantees: Nuove DMS prides itself on utilizing premium global printing suppliers and trade networks. While we do not take direct operational responsibility for independent third-party distributor delays or factory machinery line defects, we offer a total quality guarantee: if a product arrives damaged, or is not up to our strict visual standards, notify us within 7 working days to launch an internal investigation, and we will issue a rapid replacement or full refund.
  • Artwork Approvals: For all clothing printing, custom stationery, and design commissions, a digital proof or layout sample will be sent to the client for final sign-off. Once payment is processed and production begins, the order is legally finalized. Nuove DMS cannot issue refunds for custom-printed goods simply because a client changes their mind or no longer wants the completed item.
  • Shipping & Logistics (Royal Mail & Alternatives): All standard UK fulfilment orders include delivery pricing embedded in the baseline quote, while international orders carry specific shipping surcharges. Once a physical shipment (such as business supplies or apparel) is dispatched via the Royal Mail or designated courier, transit speeds are subject to their operational networks. Missing or delayed parcels must be flagged to support@nuovedigitalmedia.com within 7 working days so we can launch a formal courier tracking investigation and coordinate a replacement within 14 working days of the investigation’s conclusion.

7. Digital Downloads & Media Extensions

  • Final Sales on Downloads: All sales of instant digital downloads, including custom digital occasion templates or pre-made media assets, are structurally final. Previews are provided online to allow complete assessment prior to checking out.
  • Accidental Loss Protection: If you accidentally lose, damage, or delete a paid digital media file or video component asset purchased from us, contact our support team with your original order number, and a free replacement download link will be generated for you.

8. Ongoing Customer Support & Account Management

  • Lifetime Support Access: Throughout your tenure with Nuove DMS, you can contact our helpdesk at any time for remote technical assistance, layout advice, or billing queries. General remote ticket resolution is complimentary as part of our commitment to excellent customer care.